FAQ

Free Shipping

DHL Express Worldwide Shipping

We ship globally with DHL Express for fast and reliable delivery. All orders are fully insured and include real-time tracking. International orders typically arrive within 3-5 business days.
 
  1. 3-5 business days delivery to most countries
  2.  Free shipping on orders over $100
  3. Duties & taxes calculated at checkout
  4. Fully insured with signature required
Return Policy

Return Policy:
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. Custom orders are non-refundable. Return shipping costs are the buyer's responsibility.

Feel free to contact us if any questions

info@laisijewelry.com

Pearl Guarantee

Coverage:
6 months from purchase against undetected manufacturing faults (e.g., defective clasps, flawed threading, or material defects).

Included:
Repair or replacement for confirmed defects.

Excluded:
 Normal wear and tear.
Damage from improper care or accidents.

Claim Process:
1. Contact us via  info@laisijewelry.com with proof of purchase.
2. Return the item for inspection.
3. Resolution within 5 business days if approved.

Notes:
- Return shipping costs may apply.
- Guarantee does not override statutory consumer rights.