FAQ

Shipping Details:

• Free worldwide shipping via DHL Express.
• Delivery time: 5-7 business days.
• Please note: Import duties and taxes are not included and may vary by country.

Feel free to ask if you have any questions!

Return Policy:
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. Custom orders are non-refundable. Return shipping costs are the buyer's responsibility.

Feel free to contact us if any questions

info@laisijewelry.com

Coverage:
6 months from purchase against undetected manufacturing faults (e.g., defective clasps, flawed threading, or material defects).

Included:
Repair or replacement for confirmed defects.

Excluded:
 Normal wear and tear.
Damage from improper care or accidents.

Claim Process:
1. Contact us via  info@laisijewelry.com with proof of purchase.
2. Return the item for inspection.
3. Resolution within 5 business days if approved.

Notes:
- Return shipping costs may apply.
- Guarantee does not override statutory consumer rights.