Contact Us
Questions about a piece, an order, gifting, or wholesale cooperation? We would love to hear from you. Fill out the form below or reach us directly using the contact information on this page.
Get in Touch
Email:
info@laisijewelry.com
Phone / WhatsApp:
+86-18825512592
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday: 10:00 AM – 4:00 PM (GMT+8)
Sunday: Closed
Response Time:
We normally reply to all inquiries within 24 hours during business days. For urgent matters, please call or message us on WhatsApp.
Wholesale and Custom Orders
For wholesale pricing, bulk orders, or custom jewelry design inquiries, please mention “Wholesale” or “Custom” in the subject line of your message, and our team will provide dedicated support.
Send Us a Message
Frequently Asked Questions
How long does shipping take?
Orders are dispatched within 5 days. Estimated delivery time is 7–21 days. DHL shipping is free when the product subtotal reaches US$200. If the product subtotal is below US$200, the DHL shipping charge equals the difference needed to bring the order total to US$200.
Do you offer customization?
Yes! We offer custom pearl jewelry design. Contact us with your ideas, and our artisans will bring them to life.
What is your return policy?
We offer a 30-day return policy on all unworn jewelry items. Custom-made pieces are non-returnable.
Are your pearls cultured pearls?
Our product pages identify the pearl type and jewelry materials for each piece. Natural variations in shape, colour, surface, and lustre are part of the character of cultured pearls.