We want you to love your pearl jewelry. If you are not completely satisfied with your purchase, we’re here to help.
- Returns: We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging.
- Refunds: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
- Non-Refundable Items: Custom or personalized pieces cannot be returned or refunded.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
For any questions, feel free to reach out to our customer service team.
email: info@laisijewelry.com